At NZR we pride ourselves on delivering the highest level of client service through the following:
 

• Immediate action on accounts which are passed to NZR

• Regular customer updates on outstanding accounts

• Less than 1 hour response times on client requests

• Diligent activity on each account

• Clear communication on next steps

• Professional advice on correct treatment paths

• Clear and concise performance reporting

• Single point of contact for clients

• Our commitment to deliver Industry Leading Recovery Rates

 
The core focus at NZR is to recover the highest percentage of all our client's outstanding accounts. This is achieved through the following:
 

• Accounts are profiled when they are referred to NZR so that the most effective path of action is taken to recover 100% of the debt in the shortest time frame whilst upholding our clients brand.

• Once an account is passed to NZR, we will make an initial phone call immediately and provide feedback if desired.

 
NZR pricing policy is results based and designed to maximise collection outcomes for our clients.
 
Commission rates are inclusive of all first party costs associated with collection, including demand letters, phone calls, grams, internal locations and customer reporting.