One of Australasia’s most successful collection agencies
It's thanks to our hybrid approach to recoveries - bringing together our multi-award winning technology with an experienced team of highly specialised communicators who are trained and empowered to have genuine, compassionate, and effective conversations to ensure the best outcomes for all parties.
From pre collect consultancy services to legal enforcement, our business is structured to offer a seamless transition through the entire receivables management lifecycle, allowing us to provide our clients with a "one-stop shop" for all matters relating to debt management.
We inspire through delivering great customer experience
At NZ Recoveries, we aim to inspire others by showing that it's possible to deliver a great customer experience while collecting overdue accounts quickly and cost-effectively.
Ultimately, we’re changing the way people can choose to manage their repayments, while protecting our client’s brands and setting them up for long-term success. And that’s a great outcome for everyone.
Who we work with
NZ Recoveries is a trusted partner to organisations across a range of industry sectors, helping them to engage with their customers to resolve their outstanding accounts.
We work across all sectors,including government, banking and finance, energy and water, health, education, infrastructure, insurance and telecommunications.
Government
Banking & Finance
Energy & Water
Health
Education
Insurance
Infrastructure
Telecoms
Our purpose is to provide better ways to resolve debt
Supporting this purpose are our core values that inspire our mission, embed our culture, and reflect what we are committed to. They are the essence of our identity, our guiding principles, and engrained in our organisational DNA.
Performance
We care about our performance so that it may have a positive impact on our teams, customers, clients and community.
Integrity
Doing the right thing every time, our clients and customers can trust us to act with honesty, transparency and fairness.
Progressive
Always challenging the status quo, we are transforming our role from simply recovering debts to actively helping individuals overcome their financial challenges.
Empathy
We listen first to customers and try to walk in their shoes, so that we can understand their situation and provide better ways to help.
Care
We value the relationships with our clients and their customers, and provide sensible solutions to make their lives easier.
People
Our people are our greatest asset and we empower them with the environment, pathways and tools to grow.
Meet Andrew Smith
Chief Executive Officer
“We’re going through a shift in the ways companies collect payments to a more digital method. By implementing AI solutions and engaging with respect and empathy we preserve not only customer integrity but the brand reputation of our clients”
With NZ Recoveries, you can rest assured your brand is in good hands
Compliance is at the heart of everything we do. We make sure it’s built in to all of our processes to ensure adherence to all relevant regulations and guidelines to protect our clients and their customers.