If you’ve received a message from NZ Recoveries, whether by SMS, WhatsApp, email, letter or call, it’s because we’ve been asked to help you resolve an unpaid debt.
The information we’ve received has been given to us in good faith, and it’s our job to make sure that it’s correct and always kept confidential.
Whether you acknowledge that the debt is yours or not, it’s important to engage with us as early as possible - that way we can resolve it as quickly as possible and you can get back to the things that are important to you.
The Debt is Mine. What Are My Options?
The most important thing you can do is don’t ignore it.
If a client of ours feels that the messages we are sending on their behalf are being ignored, they may instruct us to escalate our efforts to recover the outstanding amount. It's important therefore that you work with us to find a solution to bring your account up to date.
To resolve your account today, use one of the payment options below. If you need more time, or any other assistance, please send us a message and we'll be in touch.
Payment Options
Pay over the phone
Credit or Visa Debit Card
Call 1300 276 468 and follow the automated prompts for payment
Biller Code: 1268143
Reference: Your Payment Reference
Please ensure you use your Payment Reference number detailed in the payment options section at the base of the letter received or in the SMS received
Pay by direct bank transfer
Bank: NAB
Account Name: NZ Recoveries Limited
BSB: 123494
Account Number: 007690500
Reference: Your Payment Reference
Please ensure you use your Payment Reference number detailed in the payment options section at the base of the letter received or in the SMS received
The Debt is Not Mine. What Are My Options?
If you believe that you’re not the account holder or aren’t responsible for the debt, then it is important that you tell us why.
It may be because the creditor’s name is unknown to you, you can’t remember the debt or it’s from a long time ago. In some cases, it may be that the debt belongs to someone else. Your best option is to check whether the details we have for this account is correct. If there’s any issues, then please get in touch with us as soon as possible so we can take the matter up with the creditor on your behalf.
Check Your Account
We only ever receive your information from organisations with whom you have a ccontract. Sometimes,it may be a parent or subsidiary company so double check to make sure they’re legitimate.
Confirm Your Details
In any message we send, make sure that you recognise any unique identifiers (such as your name, customer number orbilling reference) that are provided. If you can’t verify that these are correct, call us before clicking any links
Choose Your Options
We understand that every situation is unique, so we have a variety of different options to help you get back on track. To find out more about the right option for your circumstances, visit our frequently asked questions.
Want To Know More? See Our Frequently Asked Questions.
